The rules we build by
Principles are cheap where nothing tests them. These are the six that decide what gets built when a good idea and a commitment pull in opposite directions — written so you can tell when we break one.
A roadmap driven by the people using it needs something to weigh requests against, or it becomes whatever the loudest week asked for. These are the six rules that do that weighing. They are written to be falsifiable on purpose — "we are artist-first" is not a rule anybody can hold us to, but "no export sits behind the paid plan" is, and you can go and check it in about a minute.
When a request gets declined, this is usually why.
The free tier has to be usable on its own
Not a demo with the useful parts removed. If a free artist cannot run a release, a show and a split sheet end to end without paying, the free tier has failed at its job. Paid lifts limits and adds depth; it does not switch the lights on.
Check it: every limit is written on the pricing page, in numbers.
Your data leaves whenever you want it to
Every list you build is exportable, and no export sits behind the paid plan. Leaving should cost you an afternoon of importing somewhere else, not your catalog.
Check it: the export buttons work on a free account.
We do not charge your audience to reach you
No per-ticket fee, no cut of a tip, no fee stapled onto a fan who wants to buy something. The people who like your music are not a revenue stream we get to tax.
Check it: sell a ticket and count what arrives.
Your fan list is yours, and it is not for sale
We do not sell it, rent it, or mine it to build an audience product of our own. An unsubscribe is honoured everywhere, permanently, because it belongs to the person who asked for it.
Check it: the privacy policy says what we collect and why.
Anything sponsored says so, in the place you see it
Where a placement is paid for, it is labelled at the point of the recommendation — not disclosed in a footer nobody reads. Advice you cannot trust is worth less than no advice.
Check it: paid placements carry a visible label.
We would rather be corrected than look right
Every number in the calculators is published with the source it came from, so you can check our arithmetic instead of trusting it. When we get one wrong, the fix and the reason both ship.
Check it: read the methodology page and follow a citation.
Think one of these is wrong?
That is a legitimate thing to report, and it is more useful than most bug reports. Send it from any tool page as an idea, or say it at length on the contact form — a rule that survives being argued with is worth more than one nobody has tested.
The long-form versions of two of these live where they are legally binding rather than aspirational: the privacy policy for what we collect, and the terms for everything else. If this page and those disagree, those win and this page has a bug.
Rules you can check, and a backlog you can push on.
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